Terms and Conditions

Woodlands Rainforest Retreat Terms and Conditions.

 

Please take time to read these Terms and Conditions governing the Woodlands Resorts website and provision of accommodation in general.

 

By accessing the website, you agree to accept, without limitation or criterion, all of these terms and conditions of use.

If you do not agree to these terms, please do not use Woodlands Resorts.

 

All reservations made at Woodlands Resorts are made subject to these terms and conditions and the person making the reservation will be deemed to have accepted these terms and conditions on behalf of all persons who will be staying or using the facilities at the Woodlands Resorts under the reservation (once the reservation is accepted and confirmed by Woodlands.

Guests challenging or refusing to accept the Terms and Conditions herein will be refused entry or forced to leave the premises should the guest challenge the Terms and Conditions after check-in under the Cancellation Policy terms.

Reservations may also be governed by and subject to additional terms and conditions which are applicable to individual Woodlands Resorts.

You agree that you will make only legitimate reservations in good faith for use by you and your invited guest only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

 

DEFINITIONS

In these terms and conditions:

“Woodlands Resorts” means any of Woodlands Resorts’ properties.

 “We”, “our”, “us” and “Woodlands” or “Woodlands.sensess.com.au” or Woodlands Rainforest Retreat means Woodlands Resorts, or Woodlands.

 “You” and “your” mean the person who is making the reservation.

 

WEBSITE AVAILABILITY

Woodlands Resorts website is accessible worldwide to anyone with Internet access. However, the site may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in Internet service or other unforeseen circumstances.

 

ACCOUNTS/PASSWORDS

Our websites may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to certain portions of our websites (“access codes”). You are entirely responsible for maintaining the confidentiality of your access codes and for all activities that occur under your account. We reserve the right to immediately terminate your account in our sole discretion and without prior notice to you wherever there is a reason including, for example, if you violate any part of these Terms of Use.

 

COMMUNICATIONS

Woodlands principal terms and conditions for communication medium via email and secondary via phone from the day Guests are due to arrive. Any requests made by guests must be followed up via an email providing Woodlands.

Woodlands can only communicate with the booker. Any other person must be approved by the booker in writing in order for Woodlands to take instruction from a secondary person accompanying the booker.

The Guest is responsible for providing their principal communications medium such as email and mobile phone number. The resort will communicate with the Guests important information and updates regarding their upcoming stay and whilst in residence.

It is the Guest’s responsibility to maintain their communications provided to Woodlands open. Woodlands is not responsible for the Guest not receiving Woodlands communications due to incorrect or misleading information provided on the Guest booking. Woodlands Reception will update guests via text to the phone number provided by the guest of important information such as emergency actions whilst in residence for high and damaging winds, bushfires, evacuations and more.

Woodlands does not send out reminders as to when funds will be taken to include initial deposits, balance and pre-authorisations as this is communicated within Booking Terms & Conditions and reinforced again in the first booking confirmation and pre-arrival information sent 14 nights prior to arrival.

AFTER HOUR CALLS

For urgent matters the onsite Manager can be contacted outside of normal office hours. Please Dial 0419 289 520 for the night call centre who will be able to ascertain the severity of the call and contact the Manager if required. For non-urgent callouts a $60.00 callout fee may apply. This includes but is not limited to loss or forgetting of cottage keys and other requests.

 

SMOKING POLICY

Woodlands Resorts is 100% smoke free. Failure to comply may result in a penalty charge.

 

GUARANTEE POLICY

Woodlands pre-authorises all credit cards on check-in to check for validity and sufficiency of funds. Pre-authorised cards are held as security for your reservation and may be utilised by the hotel for any applicable charges, including cancellation and no show fees. In addition to the cost of the stay, a $550AUD security deposit is required upon check-in. This is set aside by the credit card company and may affect the available fund’s balance or spending limit.

 

CASHLESS

Woodlands will allow card payments to ensure the safety of our guests and staff as recommended by The Australian Government Department of Health. No more grubby notes – just tap and go.

 

PHOTO IDENTIFICATION

Valid photo identification (ID) matching the name of the main guest within the reservation must be presented at time of check-in. This is required in order to verify your identity for hotel security purposes and to protect the credit cardholder. A valid Australian driver’s license, Australian issued proof of age card or an international passport are all acceptable forms of photo identification. This ID may be copied and securely stored as record that we have verified who you are and your authority to use your credit card, as combat to increasing credit card fraud. As per our privacy policy, any personal information contained on the collected identification will not be on-sold; will be securely stored and carefully disposed of at the end of its usefulness.

DAMAGES

Every registered guest is personally liable for all charges and remain liable for all damages of the cottage, resort facilities or property therein, or any discrepancies during their stay, due to actions of themselves or their guests. In the event of foregoing, the registered guests give Woodlands the authority to charge the registered guests credit card for any losses incurred by Woodlands.

Woodlands reserves the right to charge for any breakages or damage incurred during your stay due to reckless behaviour or cleaning charges in excess of the normal level of cleaning due to smoking and/or preparing strong food such as fish, curries. And/or leaving your cottage in an unreasonable condition that would require additional staff.

Such charges may include lost revenue nights it may take the clean or repair such damages plus the additional cost of labour and/or repairs plus 15% admin fee. Should the guest be unable or unwilling to pay for damages, Woodlands reserves the right to take legal action and engage debt collection agencies.

 

PAYMENTS

A valid credit card MUST be presented on check-in to the resort.

Payments may be made by credit card (as indicated for online bookings or as indicated as being accepted at the relevant resort). Woodlands Rainforest Retreat does not accept cash.

Please note when settling your account via card transaction, a merchant fee will apply.

You agree to pay interim accounts when presented even though you may not have departed from our resort.

You agree that any charges for services to you, not billed at the time of your departure, may be added to your account for settlement as arranged or may be charged to the same credit card used to pay the account at the time of departure or to the credit card used to guarantee payment of your account.

 

RATES AND CHARGES

You agree that you will pay to us the cottage rate for each day of your stay and any additional charges up until the time you advise us that you have departed from our resort.

All prices are quoted in Australian dollars [unless otherwise specified per cottage per night and are inclusive of relevant local GST.

Prices are subject to availability and can change without notification due to fluctuations in charges and currency.

The “from” rates displayed on the website are indicative rates only, are subject to availability & terms and conditions apply. Please select dates and check availability to get the most up to date pricing.

Each rate or resort package available via Woodlands Resorts website is subject to individual terms and conditions stipulated by individual resorts.

All bookings to be confirmed with a non-refundable deposit to the value of the first night of your stay at time of booking; single night stays must be paid in full. Balance is payable from 14 days prior to arrival. This is stipulated in your booking confirmation.

We advise all guests to ensure funds are available on their credit card account as Woodlands does not send out reminders as to when funds will be taken to include initial deposits, balance and pre-authorisations. Any declined credit card may incur a $10 processing fee which will in turn be passed onto the guest.

 

RESERVATION, AMENDMENT AND CANCELLATION POLICY

Woodlands strongly advise taking travel insurance

All reservations are subject to availability. Reservations made on Woodlands Resorts website are considered conditional until a confirmation number is given to you to substantiate the reservations by email. Woodlands may, from time to time, communicate with you, to re-confirm the reservations and to prevent any simulated bookings.

Woodlands is not responsible for communication failures, errors, difficulties, or other malfunctions or lost, stolen, or misdirected transactions, transmissions, messages, or entries on or in connection with the websites. Woodlands is not responsible for any incorrect information associated with any transaction or transmission on or to the websites regardless of whether such incident is the result of user error, system error, or human error.

Woodlands reserves the right to impose a cancellation fee. For any booking that requires payment on check-in to the resort, booking must be cancelled by the time indicated on the reservations confirmation before arrival to avoid additional loss of payment.

• Cancelations from the time of booking and up to 14 days prior to arrival will forfeit the non-refundable deposit equal to the first night of the booking. All single night bookings will forfeit the entire booking.
• Any cancellations within 14 days or failures to arrive on the due date or cancelled days after arrival will be charged at full rate. A no-show is when you do not check-in on the night of your booking reservation.
• Should you wish to amend any reservations, modifications may be made by contacting the resort prior to 14 days of arrival with an administrative fee of $60.00. Changes to any reservation can only be done once. Any changes thereafter will incur a cancelation fee equivalent to the first night. 
• Woodlands will not be liable should it fail to provide its products and services due to no availability for the changed reservation. We do not provide refunds on deposits and this is the limit of the resort’s liability.
• Should Woodlands need to change a confirmed reservation; Woodlands will use all reasonable attempts to facilitate a rebooking within a three-month window at no additional cost to the guest.
• In the event that Woodlands, for reasons beyond its control need to cancel a reservation due to a crisis such as adverse weather conditions that may affect the safety of guests and infrastructure such as official warnings from authorities of impending storms, floods and extreme and above fire ratings, Woodlands may require in residence guests to leave and prevent incoming guests from entering. Guests need to ensure their travel insurance is current and covers such events.

Woodlands does not guarantee acknowledgement of reservations or transactions made on Woodlands Resorts website arising from unforeseen circumstances, omissions or errors that may sometimes occur.

 

CHECK-IN

Standard check-in time is indicated on reservation confirmation.

You agree that we may apply a charge if your required check-in time requires us to keep the cottage empty on the previous day should you require us to exceed a reasonable cleaning and prep turn-around.

You must advise us of any change in the number of persons using the cottage. Woodlands Rainforest Retreat maximum occupancy is two (2) adults only.

 

CHECK-OUT

Standard check-out time is indicated on the confirmation of the reservation for the date shown for your departure unless we agree to another time.

 Departure after that time may incur additional cottage charge to cover additional housekeeping costs.

You are and remain personally liable to pay the total amount due on departure unless prior settlement arrangements have been accepted by us. If the settlement arrangements have not been met within 14 days of arrival you agree to pay the total amount due on the receipt of our invoice.

You must return the key and/or security card for the cottage at or prior to the time of your departure and agree to pay a charge for replacement of keys you lose or fail to return.

TERMS AND CONDITIONS OF COTTAGE UPON DEPARTURE

Woodlands is a self-contained self-service resort with fully integrated kitchens and as such the housekeeping team are not for washing gusts pots, pans, cooking utensils, dishes, cups, glasses and cutlery. Whilst the housekeeping team will clean-up, guests leaving the cottage in an unreasonable condition may be charged for additional cleaning and housekeeping time beyond the standard 2.5 hours per cottage.

All guests are expected to take reasonable care when in residence at Woodlands properties and to treat the buildings and contents with respect so other guests can enjoy the experience providing the same courtesy all gusts will expect themselves in return.

A reasonable condition example will entail guests departing with all gusts hanging any wet towels, closing and locking all windows and doors. Turn off lights air-conditioning and fans. Clean up any spills and mess. Discarding waste in bins provided. Used pots, pans, cooking utensils, dishes, cups, glasses and cutlery at minimum rinsed and in the dishwasher provided. Woodlands drains are not able to manage solids such as food scrapings. Guests must read the simple directions as to which washing powder to be used in the dishwasher as the incorrect dish washing liquid may cause damage to the dishwasher.

An unreasonable condition will include but not limited to;

• Removing anything from the cottage or resort.
• Faeces and urine in the toilet unflushed.
• Candle wax on any surfaces (candles are not permitted on Woodlands properties).
• Rubbish and/or food waste in the sink.
• Leftover food in the fridge or anywhere but the rubbish bins provided.
• Strong food or cooking odour (we provide an external gas burner and BBQ for stung foods).
• Mud and dirt throughout the cottage.
• Towels, lined used for cleaning or wiping up spills or dirt.
• Stains from spa oils and bombs (spa bombs and oils apart from what Woodlands provide is prohibited)
• Cottage sewage trap plugged by objects such as tampons and more other than toilet paper.
• Soiled towels, linen and fabric coverings.
• Failure to use the extractor fan in the bathroom whilst using the spa or shower resulting in wet walls and curtains.
• Windows and doors left open.
• Oily spatter on surfaces, smoke odour from smoking.
• Attempting to light a fire out of season and whilst chimneys are not in use.
• Burning wood or other materials not provided or authorised by Woodlands.
• Hair dye stains.
• Misuse of the bicycles and leaving them on the ground.
• Any foreign object, food or other thrown outside of the cottage surroundings such as fruit, bread, meat plastic, paper or even wood or other.

 

MINORS

As a couples’ retreat, we do not have facilities to accommodate persons under the age of 18. Woodlands Rainforest Retreat maximum occupancy is two (2) adults only. Any guests caught attempting to invite additional persons and/or persons under the age of 18 will be asked to leave without refund. In such events the management will engage the police.

 

FACILITIES AND SERVICES

Whilst care is taken to ensure that the description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature or facility is essential to you in choosing a particular property, it is your responsibility to confirm with the property prior to making your reservation that the feature or facility will be available during your stay or use of the services.

To the extent permitted by law, Woodlands Resorts are not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent.

Cottage fireplaces are for use in winter months only. Chimneys are locked during all other months of the year.

Accommodation facilities listed may not apply to all cabin types.

WiFi – open WiFi is available at both reception and Fitness Centre lounges. There is no WiFi in the cottages due to the density of the forest however there is good mobile phone coverage throughout the resort should any guest wish to hot-spot.

 

FIRE SAFETY

All guests are to be mindful that you are in a heavily vegetated area and that sparks can start fires in seconds. Woodlands is within Victorian Bushfire Management Overlay. Do not discard anything smoldering such as ash or half burnt wood into the bush. Causing a bushfire is a serious offence and will be handled directly by the CFA and police.

Never leave the fire unattended. If you are planning on going out during the day, light the fire upon your return. Use the fire guard at all times, especially if the fire is lit and you plan on going to bed, stay on the balcony or use the spa.

Open flames of any kind are strictly forbidden on Woodlands properties apart from the open fireplace during winter months only. Guests are not permitted to bring and use candles, sparklers or other products that may produce fire.

 

PROHIBITED ITEMS

The safety and security of Our Resorts is paramount and, as such, You are prohibited from carrying certain items onto Our properties.

We can deny entry or evict any person in possession of any weapons or illicit substances. This list is not exhaustive and any other items may be refused at the discretion of our security staff.

 The following items (this is not an exhaustive list) will not be permitted:

• Items not supplied by the Company containing any kind of heating element, such as but not limited to immersion heaters, heating blankets, clothes irons, water heaters, coffee machines with heating / hot plates, etc.

• Candles (other than LED), sparklers, fireworks

• Any Illegal narcotics/drugs or substances

• All firearms including replicas, imitations, and their components

• Air, BB, or pellet pistols or rifles

• Any other projectile weapon (e.g., paintball guns)

• All ammunition

• All explosives, including imitation explosives and devices

• Fireworks, flares, pyrotechnics

• Sharp-pointed weapons including throwing stars

• Knives with a blade longer than 4 inches/10.16 cm

• Spears or spear guns

• Crossbows, crossbow bolts, and long bow arrows

• Blunt weapons including knuckle dusters, brass knuckles, clubs, coshes, batons, flails, or nunchaku

• Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid, and other dangerous chemicals that could be used to maim or disable)

• Flammable substances and hazardous chemicals

• Any other item made, adapted, or intended for use as an offensive weapon

• Stun devices

• Any remotely controlled or autonomously flying devices, toys, or drones

• Compressed gas tanks, bottles, and cylinders including dive tanks, propane tanks, and aerosol cans

• Lasers and laser pointers

• Chlorine/bleach, hair dye, ammonia, incense (burning or otherwise), joss sticks, essential oils, bath oils, and bombs, and firewood other than approved by Woodlands (winter months only).

• Allowed to bring but not be used on Woodlands property, chain saws, power tools, dirt bikes, quad or three-wheel ATV bikes, dune or mud buggies, anything that can be used to alter fauna or flora or buildings or to make noise.

 

DOMESTIC PETS, DOGS, CATS & SERVICE ANIMALS

Due to the cottages being located within a fauna and flora-protected environment, Woodlands does not allow domestic pets.

Woodlands is pleased to permit individuals to bring service animals with them during their stay, subject to prior application approval.

Please note, that animals of any kind cannot be brought onto Woodlands property without prior written permission from Woodlands Resorts. For further information, please contact the Woodlands team.

Guests should be aware that we are audited by the authorities and guests failing to observe the restrictions of pets may result in prosecution leading to penalties, fines, and more under the Protection and Conservation of Wildlife; Wildlife Act 1975 and Conservation, Forests and Lands Act 1987.

 

THIRD-PARTY PRODUCTS AND SERVICES

Woodlands Resorts sometimes includes third-party products or services in special packages and Woodlands Resorts is not liable under any circumstances for any failure by third-party providers to provide products or services, nor for any error, alteration, or change of any kind made by those third-party providers following acceptance of a booking by them.

All third-party coupons, vouchers, receipts, and tickets are issued subject to the terms and conditions specified by those third parties.

Woodlands Resorts does not warrant the accuracy of any information, statements, or representations made by third parties and is not liable for any act or omission, default, or negligence of any third-party provider.

 

RELEASES AND INDEMNITY

Any monies or other valuables, goods, or vehicles that belong to you, brought in or onto the cabins, grounds, or car park remain your responsibility and we are not responsible for their safekeeping.

To the extent permitted by law, you agree to release and hold harmless Woodlands Resorts and its current and former officers, employees, and agents against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments, and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your reservation or your stay at the relevant Woodlands Resorts for any reason whatsoever.

You agree to indemnify Woodlands Resorts and its current and former officers, employees and agents for all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) incurred or suffered by Woodlands Resorts or its current or former officers, employees or agents arising out of, caused by, attributable to or resulting from your reservation or your stay at the relevant Woodlands Resorts except to the except caused or contributed to by Woodlands Resorts or is current or former officer’s, employee’s or agent’s negligence.

You agree that regardless of your length of stay there is no tenancy or other proprietary rights created under any laws.

We grant you a license to stay in and/or use the facilities in our resort and we reserve the right to terminate the license at any time.

 

USE OF INFORMATION

You agree we may use your email address to send you information.

 

GENERAL

The Terms and Conditions are governed by and will be construed in accordance with the laws of the State of Victoria, Australia.

Nothing in these terms and conditions affects any rights you may have and which by law cannot be excluded, including under the Competition and Consumer Act 2010 (Cth) and under State and Territory consumer protection legislation.

 

GUEST CONDUCT POLICY

This Guest Conduct Policy is intended to help ensure that all guests are able to participate in a safe and enjoyable stay and sets forth standards of conduct for guests to follow throughout their Woodlands experience,

This policy is not intended to be all-inclusive, and it is likely there will be conduct issues that it does not specifically address. In that event, as in all others, guests are expected to follow the direction of the resort management which will take appropriate action to ensure the safety, security, and well-being of our guests. In addition to this policy, guests are expected to comply with applicable laws of the various countries that they visit. Updates to the Guest Conduct Policy may be made between publications of this document.

Safety and Security are everyone’s responsibility. All guests must adhere to resort signage, instruction, and advice within the Terms and Conditions and Resident Directory in each cottage. Should anyone become aware of someone being injured or of unsafe or possibly illegal behavior during their stay, they should immediately report this to resort Staff or management. If you do not immediately report an injury or unsafe/illegal behavior this delay may cause resort personnel to be unable to effectively respond to the situation. A reporting delay may also cause the resort to be unable to properly preserve information or evidence and may cause a delay in notifying the proper law enforcement or other Government officials.

Party Policy Woodlands has a no-party policy. This includes Woodlands standard No Visitor Policy meaning only registered guests are permitted on the property and any guests found inviting other persons onto Woodlands property will result in penalty charges and or eviction at the discretion of Management.

Guest and Staff Interaction. Our staff members are friendly, outgoing, and helpful, and they will do their very best to make your stay as enjoyable as possible. Please do not misinterpret their friendliness. Staff members are prohibited from engaging in physical relationships with guests. Staff members are not permitted to socialize with guests beyond their professional duties, and are not permitted to be in guest cottages, except for the performance of their duties. Guests are expected to respect these policies and are similarly prohibited from engaging in physical relationships with staff members. Guests are not permitted in any restricted or staff area of the resort, including staff office areas, back-of-house, warehouse, workshop, woodshed, machinery rooms, etc.

Verbally Abusive or Offensive Language directed toward anyone, including guests, staff members, governmental officials, or others is not permitted.

Inappropriate or Abusive Behavior is not permitted. This includes uninvited physical contact, solicitation, harassment, vandalism, theft, violence, use of fake/false identification, possession of illegal substances/items, placing materials (including signs, banners, decorations, etc.) anywhere within the resort, on the exterior of the cottages, placing materials anywhere on the interior of the cottages (including stateroom doors, along corridors, etc.) which may be deemed by management as inappropriate, or any other illegal or offensive conduct.

Unsafe Behavior Sitting, standing, lying, or climbing on, over, or across any exterior or interior railings or other protective barriers, or tampering with resort equipment, facilities, or systems designed for guest safety is not permitted. Guests may not enter or access any area that is restricted and for the use of staff members. Any other unsafe behavior, including failure to follow security instructions, is not permitted.

Driving at the Resort Guests must observe the maximum speed limits set due to fauna. Always keep speed to a minimum and be aware especially at night for wildlife and other guests walking without lights.

Discourteous or Disruptive Behavior grounds, deck, and chairs may not be reserved. Public nudity is not permitted and guests must be appropriately attired. Boomboxes or loud radios are not permitted.

Alcohol Woodlands guests are expected to be responsible for their actions at all times, including during Woodlands-arranged transfers to and from resorts, inside terminals, while on Woodlands properties, and during tours and excursions. Consuming alcohol to excess impairs one’s judgment and reduces one’s ability to recognize and avoid potentially dangerous situations.

Guests who choose to consume alcohol must do so responsibly. The resort staff may refuse to provide alcohol to any guest who does not consume alcohol responsibly, including those who have pre purchased an all-inclusive beverage package.

Any guest that violates this alcohol policy will be considered for disciplinary action pursuant to the “Consequences Section” of this Guest Conduct Policy and may lose their privileges to use the areas or facilities of the resort and/or partner venues

Guests who violate any alcohol policy, including when arriving or while in residence; engaging in public alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy. 

Health & Hand Washing Guests are strongly encouraged to wash their hands with soap and hot water after using the toilet and before eating or handling food. Medical experts say that one of the best ways to prevent contagious illnesses, like gastrointestinal viruses, colds and flu, from starting or spreading is to wash your hands thoroughly for at least 20 seconds with soap and hot water after using the toilet and again before eating or handling food.

Illnesses and Isolation of Guests Woodlands follows practices and maintains policies that seek to prevent illnesses from affecting our guests. In the event you experience symptoms that indicate a gastrointestinal illness, such as diarrhea or vomiting, or know of someone experiencing these symptoms, you must advise the resort staff immediately. In addition, some gastrointestinal illnesses remain contagious up to 72 hours or more after symptoms subside; therefore, if you or someone you know experienced such an illness just prior to your stay, you must immediately notify the resort. This will permit the staff to take steps to reduce the chance that your illness will spread to others on the resort.

Failure to immediately report a contagious illness to the resort staff, or to accurately describe its onset, greatly increases the likelihood the illness will spread to others and is a violation of this Guest Conduct Policy. In the event of a contagious illness, the resort staff will take steps to curtail its spread to other guests, including if necessary, steps set forth in the Consequences Section below.

Environment Reducing the creation or generation of waste materials; recycling as much as possible; and ensuring proper disposal of remaining waste. Rubbish should be properly disposed of in containers provided throughout the resort or in wastebaskets provided in each cottage. Rubbish or other foreign objects should never be flushed down a toilet and guests are not permitted to discard any item into the woods, grounds or waterways.

Apart from the lower gardens, Guests are prohibited from walking into the native flora and waterways when within the sanctuary and around the cottages. Maintain to the path and roadways.

Guest Conduct Consequences Failure to act in accordance with this policy, or if a guest’s presence within the resort creates a concern for safety or security, may result in:

• Intervention by Security, other management personnel, or law enforcement;
• Removal of certain resort privileges, which may include asking the guest to leave.
• Confiscation of illegal/contraband/prohibited items (may be turned over to law enforcement authorities);
• Denial of entry on the current or any future stays;
• Reporting of incidents to government and law enforcement authorities for follow-on legal action;
• Removal from Woodlands property. Guests removed from a Woodlands property pursuant to this policy are responsible for their own accommodations and transportation home, at their expense.

Establishing and articulating a Guest Conduct Policy helps ensure that all guests are able to enjoy a fantastic, safe and secure experience. Woodlands appreciates your support of this policy and hopes this will be a pleasant and memorable stay.

 

CRIME PREVENTION AND RESPONSE

Woodlands has zero tolerance for crime on its properties. We ask all guests to observe appropriate response procedures and available law enforcement processes in the event that an incident occurs.

Guests should immediately report missing persons and criminal activity to resort personnel so appropriate action may be taken to ensure the safety and security of all persons on the resort. Timely reporting of an incident is also imperative so that necessary law enforcement notifications can be made as expeditiously as possible. Incidents may be reported at any time by contacting reception. Any situations requiring medical assistance can be reported to reception. Woodlands reports all incidents and serious criminal incidents such as homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by existing laws, firing or tampering with safety equipment, or theft of money or property to appropriate law enforcement authorities.

In an emergency Dial 000 and also advise reception of the emergency.

 

PRIVACY

We adhere to the National Privacy Principle relating to the collection, use and disclosure of personal information.

Your acceptance of Woodlands Resorts offer of accommodation and/or to use its facilities is on the terms and conditions outlined above.

Reservations may also be governed by and subject to additional terms and conditions which are applicable to individual Woodlands Resorts.

 

SARS-CoV-2 / COVID-19 (Severe acute respiratory syndrome Coronavirus 2)

Woodlands has developed and implemented a COVIDSafe Plan in line with the Victorian health guidelines and recommendations. As such, Woodlands Resorts and in particular, Woodlands Rainforest Retreat is extending Remote Check-in and out to all guests to achieve a Zero-Contact experience.

For booking changes and interruptions due to government enforced restrictions please see our COVID-19 Update page.

Although guests will not be checking in or out at our reception, Woodlands is still required to meet Australian anti-fraud regulations under the Crimes Act 1914 by sighting and matching the guests legal photographic and signed identification and current COVID-19 guidelines and by doing so guests are required to complete the following;

1. Complete, sign, scan and return by 5pm the day prior to your arrival.

• Guest Registration
• *credit card details are NOT required unless you choose to use a different card other than your nominated booking card.
• *must be hand signed and match your current supporting ID including your residential address
• (no electronic or cut and paste signatures can be accepted)
• Copy of current legal signed photo ID for both registered guests pending current travel restrictions.
• *if booker is different to credit card holder then we will require a credit card charge authorisation and a copy of current legal signed photo ID of the credit card holder as well.

 2. Complete, sign, scan and return on the day prior to your arrival by 5pm.

• Health and Travel Declaration (attached)
• *must include both guests’ names and contact number along with hand signed and match you current supporting ID
• (no electronic or cut and paste signatures can be accepted)
• Processing your pre-authorisation of $550.00 for incidentals and mini bar use
• Send you a welcome letter and map guiding you to your cottage.

 

Upon receipt of all three documents, the following will occur on the day of your arrival…

3. Check-In – text reception mobile upon arrival to their designated cottage

4. Check-Out – text reception mobile upon departure

• *please note that as a couples resort; our staff will not approach any cottage which has not confirmed departure. Any guests that have not texted upon departure will be presumed in and subject to late check-out to cover housekeeping stand-by charges.